1.What tactics will you employ to guarantee constant food quality and sustain support over time?

Ans: To keep my food tasty and high quality Every time, i Will always use fresh ingredients and follow the same cooking methods. I will check the quality of the food often to make sure it made high standard I will also ask a customer for their feedback so that I can improve and make the food even better. Customers have any special request or concern I will listens to them and make changes if needed. To make my customers happy and encourage them to come back I will have special offers and rewards for regular customers. I want to build a strong relationship with my customers so they feel valued and keep choosing my food.

2. How will you manage periods of high demand , like holidays or hectic lunch and dinner hours while still providing prompt service?

Ans : When it gets busy, such as during festival holidays or lunchtime I will take pre orders to help manage the rush. This will allow me to prepare meals in advance so customer don’t have to wait too long. I will Also make sure that ingredients are prepared ahead of time to speed up the cooking process. During high demand times, I will have extra help in the kitchen to ensure that orders are completed quickly while maintaining quality .My goal is to serve customer on time without making them wait too long or reducing the quality of the food.

3. What obstacles do you foresee when growing delivery services via websites like spice and door dash, and how do you intends to overcome them?

Ans : Delivery apps like Spice and Door Dash may be challenging because they charge high fees, and sometimes deliveries take longer than expected. To solve this, I will also have my own delivery service to make sure food reaches customers quickly and in the best condition. I will use special packaging to keep the food fresh and warm during transport. I will also set clear delivery time slots so that orders are delivered on time, and customers don’t have to wait too long. By managing deliveries properly, I will make sure customers receive high-quality food, whether they pick it up or get it delivered.

4. To draw in more customers, do you intend to add more items to the menu besides Maki di Roti and Sarson da Saag?

Ans : To give customers more variety, I will add more items to my menu besides Maki di Roti and Sarson da Saag. Some dishes I plan to offer include Rajma Chawal (kidney beans with rice), Chole Bathure (spicy chickpeas with fried bread), and seasonal sweets like Gajar Ka Halwa (carrot pudding). These dishes will give customers more choices and help them enjoy a wider range of Punjabi flavors. I will also introduce special seasonal dishes based on festivals and customer demand to keep my menu exciting.

5 .How do you intend to set your restaurant apart from the other Punjabi or Indian restaurants in Terrace, British Columbia?

Ans .To make my restaurant special, I will cook homemade Punjabi food using fresh ingredients from local suppliers. My food will have the taste and warmth of a home-cooked meal, which will make it different from big restaurants. I will also offer unique dishes that are not found in other places, so people can try new and exciting flavors. My goal is to give customers a real taste of Punjab while making them feel welcome. I will also be friendly with customers and allow them to customize their meals based on their preferences. This will help them enjoy their food even more and feel comfortable ordering from me.

6. How will you attract non-Indian customers who might want to try Punjabi food? Do you plan to teach them about the foods to reach more people?

Ans: To help people who don’t know about Punjabi food, I will have tasting events where they can try different dishes. I will also use social media to share fun videos that show what the food is and why it is special. The menu will have easy-to-understand descriptions so that everyone can know what they are ordering. To encourage new customers, I will give special discounts for their first order. I will also make some fusion dishes, like butter chicken with garlic bread, to make the food more familiar and exciting for people who are trying it for the first time.

7. Will you offer any discounts for bulk orders or family orders?

Ans: For big orders like family meals and group purchases, I will offer special discounts to make it easier for people to enjoy my food together. This will be great for student groups, workplaces, and community gatherings where many people want to share a meal. Offering lower prices for larger orders will help customers save money while still getting fresh homemade food. On weekends and holidays, I will offer special family meal packages with different dishes so that families can enjoy a complete meal without the hassle of cooking. These discounts and meal deals will help me reach more customers while making my food more affordable and accessible for group dining.

8.How will you check if your customers are happy with your food and get their feedback to improve your meal?

Ans: Customer feedback is really important to help me keep my food and service great. I will give customers a QR code on the packaging that takes them to a quick feedback form. I will also reach out to regular customers through WhatsApp or email to ask how their experience was. To encourage people to share their thoughts, I will offer small rewards, like discounts on their next order, for leaving a review. By looking at all the feedback, I can see what people like and make my food and service even better.

9. What challenges do you think you might face with delivery & pick-up orders while keeping your food fresh and high-quality while transporting it?

Ans: Keeping food fresh and tasty during delivery and pick-up can be hard, but I will make sure it stays good. I will use special insulated packaging to keep meals warm and fresh. Customers will have set pick-up times so they don’t have to wait too long. For delivery, I will work with trusted local drivers who bring food quickly and safely. I will also ask customers for feedback to see if everything is good and fix any problems. This way, I can make sure everyone gets fresh, delicious food every time.

10. Are you planning to offer meal customizations for any dietary restrictions or allergies and preferences?

Ans: To accommodate dietary restrictions and allergies, my menu will include vegetarian, vegan, and gluten-free options. Allergen information will be clearly labeled on the packaging, and customers will have the flexibility to request modifications, such as spice level adjustments or ingredient substitutions. This will help cater to a broader audience while ensuring food safety.